Website build FAQs
Know what you are paying for.
See what is included, how the 24-hour option works and what you own after launch. Clear answers before you commit.
Need a direct answer?
Not sure which package fits? Tell us about your business and we will explain what you need and why.
Design my build ↗What is included in the £499 Essential package?
Up to three pages, a still-image homepage, mobile-first design, a contact form and one revision. A focused starting point for customers to check your services and get in touch.
Can my website really be ready in 24 hours?
A 24-hour Essential build is available once scope is agreed, content is ready and a build slot is confirmed. We confirm your delivery date before you commit. Larger builds follow an agreed schedule.
Which package is right for my business?
Essential covers a focused core website. Professional at £899 adds more service and project pages, a cinematic homepage option and analytics. Signature from £1,500 adds bespoke creative direction, cinematic media and a tailored enquiry journey.
Will a new website guarantee more enquiries?
No. Results also depend on the right visitors, your offer and how you follow up. We build to make your services clearer, show credible proof and remove obstacles to contacting you. A website build is not an advertising campaign.
What do you need from me?
Your services, service area, contact details and any logo or project photos you already have. We help organise the wording and identify missing material before starting. Genuine project photos should represent your own work.
What if I want changes?
Essential includes one revision round and Professional includes two. Review your preview and send your changes within the agreed scope. Signature projects follow the revision allowance set out in the agreed project scope.
Will it work on mobile?
Yes. Every package includes layouts checked at common phone, tablet and desktop sizes, with readable text and a clear route to the contact form.
Who owns the finished website?
You own the approved website and your business content. We can hand over the source code and launch on hosting you control, so you are not tied to S&W. Third-party services remain subject to their own terms.
Are domain and hosting costs included?
Yes. Domain registration, hosting and any agreed third-party services required for launch are included in the package price. The price you approve covers the complete agreed launch.
Can you connect my existing domain?
Yes. You can keep the domain you already own. We agree the hosting setup and required access, then handle the connection as part of the agreed launch.
Is analytics included?
Analytics setup is included with Professional and Signature. We agree the enquiry events and any consent requirements before launch. Essential tracking can be discussed as an addition.
Can you replace my existing website?
Yes. Send its address with your enquiry. We can recommend what to keep, what to simplify and where stronger project photos or clearer service pages would help.
Do you only work with trades?
Trades and local services are our main focus, including kitchens, glazing and renovations. If you sell another service, tell us about it and we will confirm whether we are a good fit.
What happens after I request a quote?
We review your business, goals and timing, then recommend a package and confirm the scope, price and delivery date. Sending an enquiry does not commit you to buying.
Do I need a logo before we start?
No. Send any existing branding and we will identify what is missing. If you need a new logo or additional brand work, we agree that scope and any cost separately.
Can I see a preview before I commit?
On suitable projects, yes. We can prepare a no-commitment preview so you can see the direction before deciding whether to proceed. Availability depends on the project scope and the material available. Once a build is agreed, you also receive a full preview before final launch.
Can you use my own project photos?
Yes, and genuine photos of your completed work are encouraged. Send the original files where possible. Any illustrative or generated visuals should not be presented as projects you completed.
Will the website appear on Google?
We can prepare page titles, descriptions and an indexable site structure as part of the agreed scope. Google decides when to index a site and where it ranks; rankings and traffic are not guaranteed.
Can I update the website myself?
Tell us what you need to change regularly before we quote. An editable content system can be scoped where needed; a code handover alone does not include a visual editor.
What if I need changes after launch?
We can quote for later updates, extra pages or new features. Ongoing maintenance is separate unless your proposal explicitly includes it.
Can you add booking or payment features?
Tell us which booking or payment service you use and what customers need to do. We will confirm compatibility, additional scope and any third-party charges before quoting.
When do I pay?
Your proposal sets out the payment schedule before work begins. Sending a quote request or viewing a preview does not itself create a payment obligation.